faq
all the answers to your questions.
Which energies do we distribute? Is TANKYOU available in your city? How do I transition my fleet? Answers are here.
categories
Pro area Shipping Order Price Payment Car Care Service GeneralPro area
What is Pro Area?
Get an access to Pro Area to have your fuel consumption and budget global view.
It is also a complete management tool (fleet modification, employees, etc.) : in short, your best ally for fuel management.
How do I access my Pro Account?
Once your account has been created and your sales proposal approved, access to your Pro Account and place your orders directly online.
Shipping
Can you collect keys?
We collect keys only if someone is on site during our visit.
For information, we limit interactions with our tankers and ensure protective measures.
Who makes the deliveries?
Deliveries are made by our tankers (our super drivers). They are trained in fuel transportation and distribution and certified ADR (regulations for the transportation of dangerous goods).
This training provides skills necessary to handle delivery vehicles and ensure your refuelling safely.
What are the opening hours?
Our fuel delivery service is available from Monday to Friday from 8 am to 9 pm. And soon 24/7!
You can also reach TANKYOU by phone (01 86 76 08 88), Monday to Saturday, from 9:30 am to 8 pm.
What happens if the vehicles are not on site at delivery time?
If a Tankyou vehicle is involved but the customer’s vehicle(s) are not on site, we withhold a “No show” fee of €45 excluding tax (€54 including tax).
How does TANKYOU locate my vehicle?
When you place your fuel order, indicate the delivery address, the vehicle(s) type (brand, colour) and license plate to be fuelled.
How are we informed about our vehicle’s gas tank?
At the end of each delivery, you instantly receive an email that specifies delivery information.
You can also check your Dashboard where all the delivery details are available.
Should the fuel traps be left unlocked for the delivery?
Fuel traps should ideally (but not necessarily) be left unlocked, so that our tanker drivers can:
— Easily identify the corresponding vehicles on sites with large fleets
— Refuel the vehicles more quickly and reduce your service costs (based on the amount of time spent at the delivery site)
Order
How long do I have to wait to be delivered?
You can place your fuel order and be delivered the same day, within 3 hours.
You can also anticipate and request delivery the next day or the day after.
Our tankers come to refuel your vehicle 24/7.
how to order for professionals?
Register on our website by filling in the information of your company and our team will come back to you the same day in order to make you a quotation adapted to your company and needs.
How do I place my fuel order?
Nothing could be simpler! Register online or via the app, fill in your address, vehicle model and fuel type. You can initiate an order directly from your personal space. Choose your time slot and delivery location, and a Tanker (TANKYOU super delivery man) will deliver you directly!
If necessary, TankYou's team supports you to place an order by chat or telephone (01 86 76 08 88).
How do you organize a refuelling when you have to full refuel some vehicles and half refuel others?
The day before the Tanker visit, you specify on your order from your Dashboard:
- Desired volumes
- Vehicle registration and model
- Type of fuel
Price
What are professional prices?
After registering on our site in the «Professional» section, you will receive a commercial proposal based on fuel volume ordered and fleet size. TankYou offers price per litre and service fee (per pass or per vehicle).
What are individual prices?
For transparency reasons, TANKYOU offers price per litre indexed on the INSEE National Index, which allows us to be in the average of petrol stations in France. We add a service fee of 7€ / vehicle.
Prices are updated and accessible directly from your Personal Area.
What are the minimum delivery prices?
At TANKYOU, we apply a minimum order price of €25 for the intra-muros Paris area. For addresses that are located outside this area, a minimum amount of €45 will be requested.
Are there any cancellation fees with TANKYOU?
Customers can cancel their order for free up to 24 hours before delivery. For cancellations within 24 hours, TANKYOU applies a cancellation fee of €54 incl. VAT (€45 ex. VAT).
Payment
What are the professional payment terms?
Professionals direct debit are made every ten days. Ex: all deliveries made from 1st to 7th of the month are taken on the 10th.
What are the individual payment terms?
Direct debit takes place a few hours after each deliveries, directly on the credit card entered in your Personal Area.
How do I pay for my delivery?
We offer various payment solutions adapted to your needs:
— From your personal area: enter your bank details (SEPA or bank card). Your data is stored in a secure and completely confidential manner. Debit is done after each delivery.
— Alternatively, you can specify when ordering that you want to pay by credit card upon delivery. Our tanker will come with the suitable terminal.
How can we know the service prices offered by TANKYOU?
By registering on the TANKYOU platform, you will have access to all related services and prices.
You will also have the opportunity to order online.
Car Care Service
Are the services intended solely for professional?
No, as individual get access to our services (cleaning, tire, etc.). Register here to learn more.
Are all vehicles involved?
Almost all! Only trucks and commercial vehicles over 3.5 tons do not benefit from certain services at the moment.
What types of services does TankYou offer?
Find it directly on our website and if you have additional questions do not hesitate to ask us
How can we know TankYou service prices?
By registering on the platform, you will have access to all our services and prices. You will also have the opportunity to order online.
General
Who are you?
TANKYOU is the first mobile petrol station in France, born in 2016 from the growing need of individuals and professionals to supply their vehicles simpler facing petrol stations disappearance and shortages risk.
TANKYOU principle is simple: no more need to go to the station, we come to you thanks to our Tankers and our mobile service stations fleet. Less stress, more time and fuel savings!
What types of fuel do you offer?
We offer the following fuels for delivery:
— Diesel
— Diesel Premium
— SP95 (Lead-free 95)
— SP95 E10
— SP98 (Lead-free 98)
— Non Road Diesel (GNR) to supply ships, agricultural and forestry vehicles
We also carry out GNV troubleshooting everywhere in Ile-de-France.
Is the service available everywhere?
Almost! Our Tankers supply you wherever you are:
— in Paris and throughout the Ile-de-France region
— in Lille (Metropole)
— in Lyon (Metropole, Urban Community or Greater Lyon)
Our service is expanding to ensure delivery to new cities in France.
Is it allowed to transport fuel like you do?
Yes, TANKYOU meets regulatory obligations for fuel delivery.
Our vehicles and equipment are approved for fuel transport and distribution in France and Europe.
Deliveries are carried out by our Tankers: these super truck drivers are ADR certified (regulations for handling and transport of dangerous goods) for a safe delivery.
How much does fuel delivery cost?
Fuel price is indexed to the market price, we update it every day.
So you won’t pay more for your gas or diesel than you would in major retailers like AVIA, BP or Shell.
You’ll even save fuel by avoiding unnecessary back and forth at the gas station!
contact
energy to change
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Join our community and pick TANKYOU to accelerate your fleets energy transition.
discuss with us
Contact us at any time, our employees will answer all your questions.