faq

all the answers to your questions.

Which energies do we distribute? Is TANKYOU available in your city? How do I transition my fleet? Answers are here.

Pro area

What is Pro Area?

How do I access my Pro Account?

Shipping

Can you collect keys?

Who makes the deliveries?

What are the opening hours?

What happens if the vehicles are not on site at delivery time?

How does TANKYOU locate my vehicle?

How are we informed about our vehicle’s gas tank?

Should the fuel traps be left unlocked for the delivery?

Order

How long do I have to wait to be delivered?

how to order for professionals?

How do I place my fuel order?

How do you organize a refuelling when you have to full refuel some vehicles and half refuel others?

Price

What are professional prices?

What are individual prices?

What are the minimum delivery prices?

Are there any cancellation fees with TANKYOU?

Payment

What are the professional payment terms?

What are the individual payment terms?

How do I pay for my delivery?

How can we know the service prices offered by TANKYOU?

Car Care Service

Are the services intended solely for professional?

Are all vehicles involved?

What types of services does TankYou offer?

How can we know TankYou service prices?

General

Who are you?

What types of fuel do you offer?

Is the service available everywhere?

Is it allowed to transport fuel like you do?

How much does fuel delivery cost?

contact

energy to change

Need energy for 5, 20 or 100 vehicles? Get support from our teams by phone, email or chat.

Join our community and pick TANKYOU to accelerate your fleets energy transition.

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